FAQ
EJ Republik tackles your Frequently Asked Questions
OUR PLAIN LEATHERS (WHICH ARE MOST OF THE LEATHERS WE USE) ARE AVAILABLE IN MOST COLOURS OF YOUR CHOICE. HOWEVER, OUR PATTERNED LEATHERS ARE AVAILABLE IN LIMITED COLOURS.
YES WE DO. OUR PIECES CAN BE EXCHANGED IN A SITUATION WHERE THE WRONG ORDER WAS SENT OUT OR WE MIX UP THE SIZES. KINDLY NOTE THAT WE WILL NOT BE HELD RESPONSIBLE FOR ERRORS IN COMMUNICATING YOUR DESIRED SIZE (ALWAYS MAKE USE OF OUR SIZE CHARTS). COMPLAINTS MADE LATER THAN 3 DAYS AFTER ITEM HAS BEEN RECEIVED MIGHT NOT BE CONSIDERED.
OUR PIECES TAKE 5-7 WORKING DAYS AFTER PAYMENT HAS BEEN RECEIVED. THIS TIMEFRAME ALLOWS US TO PRODUCE EACH PIECE BY HAND FROM SCRATCH. HOWEVER. WE USUALLY HAVE SOME ITEMS IN STOCK AVAILABLE FOR IMMEDIATE DELIVERY.
NO WE DO NOT. PAYMENT VALIDATES YOUR ORDER. WE ARE A GROWING BUSINESS AND THE DEPOSIT IS NEEDED FOR PRODUCTION. CHECK OUT ALL THE REAL REVIEWS AND CUSTOMERS ON OUR PAGE
NO. WE DO NOT HAVE A PHYSICAL STORE YET. WE ARE STRICTLY AN ONLINE BRAND AT THE MOMENT.
NO IT DOESN’T, WHEN PRODUCTION PHASE IS DONE. ORDERS ARE PACKED AND PICKED UP BY OUR LOGISTICS PARTNER. DELIVERY TAKES 24-48 HOURS WITHIN LAGOS AND 3-5 WORKING DAYS OUTSIDE LAGOS. ALTHOUGH ITEMS ARE MOSTLY RECEIVED BEFORE THIS TIME FRAME.
YES! WE SHIP NATIONALLY AND INTERNATIONALLY
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